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ZenithDirect Interactive Centre

24/7 Interactive Solution Centre that provides our customers world-class service and an excellent banking experience.

ZenithDirect

ZenithDirect is our 24/7 Interactive Solution Centre that provides our customers world-class service and an excellent banking experience. Our services are offered through a menu-driven self-service, phone interactions, social media platforms and via live interactions (chat) with well-trained customer service executives.

ZenithDirect Channels

  • Phone Channel
  • The IVR (Interactive Voice Response) - menu-driven self service
  • Phone call interaction with Customer Service Executives
  • Email Channel zenithdirect@zenithbank.com
  • Social Media(Twitter, Facebook, Instagram, Google+, YouTube)
  • Web Chat via our Live Chat on www.zenithbank.com

Availability

Available 24 hours, 7 days a week on all social media platforms, email and telephone.

Phone Channel

Self-Services:

  • Account and account balance enquiries
  • Statement by email
  • Cheque book request
  • Stop cheque
  • Funds transfer etc.

 Services provided via a live Interaction with a staff:

  • All Trade/FX related enquiries and requests
  • All Account related enquiries and requests
  • All electronic banking products/ services enquiries and requests
  • All Card (debit, credit, prepaid) related  enquiries and requests
  • All clearing related enquiries
  • Card related enquiries (debit, credit, prepaid)
  • Trade services enquiries
  • Cheque confirmation
  • General customer support
  • Bills payment etc.

Contact Information

Email: zenithdirect@zenithbank.com
Phone number: +234 1 2787000, 2927000
Social Media handles:
Facebook: Zenith Bank Plc
Instagram: zenithbankplc
Twitter: @ZenithBank
YouTube: Zenith Bank PLC.

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Frequently Asked Questions

We are available to help you with any of your banking needs. Do you have a question? We have got answers to some frequently asked questions about our products and services and much more.

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