ZenithDirect is our 24/7 Interactive Solution Centre that provides our customers world-class service and an excellent banking experience. Our services are offered through a menu-driven self-service, phone interactions, social media platforms and via live interactions (chat) with well-trained customer service executives.
- Phone Channel
- The IVR (Interactive Voice Response) - menu-driven self service
- Phone call interaction with Customer Service Executives
- Email Channel firstname.lastname@example.org
- Social Media(Twitter, Facebook, Instagram, Google+, YouTube)
- Web Chat via our Live Chat on www.zenithbank.com
Available 24 hours, 7 days a week on all social media platforms, email and telephone.
- Account and account balance enquiries
- Statement by email
- Cheque book request
- Stop cheque
- Funds transfer etc.
Services provided via a live Interaction with a staff:
- All Trade/FX related enquiries and requests
- All Account related enquiries and requests
- All electronic banking products/ services enquiries and requests
- All Card (debit, credit, prepaid) related enquiries and requests
- All clearing related enquiries
- Card related enquiries (debit, credit, prepaid)
- Trade services enquiries
- Cheque confirmation
- General customer support
- Bills payment etc.
Phone number: +234 1 2787000
Social Media handles:
Facebook: Zenith Bank Plc
YouTube: Zenith Bank PLC.
Frequently Asked Questions
We are available to help you with any of your banking needs. Do you have a question? We have got answers to some frequently asked questions about our products and services and much more.