You can open an account online here while out of the country if you already have a Bank Verification Number (BVN). If you do not have a BVN, you will still receive an account number, but the account will remain restricted until you complete the required documentation.
No you cannot transfer funds from a Dollar to a Naira account and vice versa because both accounts are in different currencies. You can however convert funds in your dollar account to Naira and have this paid into your Naira account at the official exchange rate by visiting any Zenith Bank branch nationwide.
Accounts can be opened with any amount or with Zero balance as there is no minimum account opening amount requirement for all Zenith Bank Account classes with the exception of our Zenith Gold and Platinum Accounts that have a N1 million and N3 million requirement respectively.
It is possible, only if the customer has different classes of accounts. E.g. a customer can have a savings account with one branch and a current account with another branch but cannot have 2 savings accounts or 2 current accounts with 2 different branches or with the same branch.
The customer will need to complete a cheque book requisition slip which can be gotten from any branch of Zenith Bank plc. Otherwise, the customer can write to the bank requesting a chequebook. In both cases, the request will need to be signed according to the mandate of the account. He can also apply via the Internet Banking platform or by self-service on the Zenith Direct platform.
Yes, a third party can collect a cheque book on the account holder”s behalf. The account holder will need to write a letter authorizing the bearer to collect the cheque book on his behalf. The letter must be duly signed and the bearer must have a valid / acceptable means of identification.
The customer will need to sign the cheque book acknowledgement slip. This slip is the first page in the cheque book. The signed slip is returned to the bank (through the Customer Services unit or the accounts officer) and the cheque book will be activated.
The customer should advise the bank immediately of the loss so that the cheque book will be blocked. To get another cheque book, copies of a sworn affidavit, police report and a completed indemnity form and a duly signed letter reporting the loss are required from the customer.
If the customer has a current or savings account with the Bank, A duly signed letter of authority instructing the Bank to debit the proposed amount from the customer”s respective account will suffice. Such instruction from the customer will include specific details needed to book the fixed deposit such as customer”s account number, amount to be booked, tenor of deposit and the agreed rate.
If the customer is not an account holder in the bank, he will have to open a fixed deposit account. (Refer to account opening documentation).
The Interbank market is a medium by which Banks avail themselves of short-term funds on a daily basis to meet their short-term liquidity needs. Trading is usually done between Banks and Discount Houses only and the market is open from 10.00hrs ” 14.00hrs.
NIBOR is the Nigeria Inter Bank Offered Rate and it is determined by the Financial Markets Dealers Association (FMDA) with reference to various selected Banks. It is the average rate at which money is traded daily in the Interbank market for various tenors.
OBB means Open Buy Back and FBB means Fixed Buy Back. They are both products available in the Interbank market that enables banks to access short-term funds using their Government securities as collateral. The difference between the OBB and FBB is that OBB is open-ended (i.e. like a call deposit) while FBB has a fixed tenor.
You can use your Zenith Bank credit card to pay for goods and services at millions of establishments worldwide. Your card will be accepted at any establishment that displays the Visa or MasterCard logo.
Every time you draw cash, a cash advance fee of 3.5% of the amount withdrawn will be charged to your account. However, you receive the full amount you withdrew from the ATM and the cash withdrawal fee is automatically debited to your account and is reflected in your Credit Card statement.
At the end of every cycle, we mail your monthly credit card statement to your email address as indicated on your card application form. Your statement indicates your previous balance and gives a list of your current charges, any finance charges or fees, your payments and credits as well as your current balance. It also mentions the “Minimum Payment Due” and the “Payment Due Date”.
Your total outstanding balance is shown as “Current Balance” on your Credit Card statement. The “Current Balance” is determined by adding any purchases and cash advances you made and subtracting payments or credits from the “Previous Balance”. Then appropriate finance charges and fees are added.
You can withdraw a maximum of ₦20,000 per transaction and perform up to five transactions per day. In all, a customer can withdraw a maximum of ₦100,000 in a day. However, this may only apply to withdrawals made on Zenith Bank ATMs.
The Zenith Debit Card is a payment card that represents an electronic means of withdrawing money from your bank account or making purchases with the money in your bank account. The Zenith Debit Card can be used on Zenith bank ATMs and other banks ATMs. It can also be used on POS terminals and online.
Visit any branch of Zenith Bank and the Customer Service Unit (CSU) officers will provide you with an Application Form. You also have the option of visiting our website: www.zenithbank.com and printing the Application and Service Agreement Forms. Completed forms should be returned to the Customer Service Unit at your branch, or any other branch of the bank, and the card should be ready in about a week.
You can withdraw a maximum of ₦20,000 per transaction and perform up to five transactions per day. In all, a customer can withdraw a maximum of ₦100,000 in a day. However, this may only apply to withdrawals made on Zenith Bank ATMs
This means that the chip on the card chip may have been corrupted. Return the card to the Customer Service Unit (CSU) of your branch with a letter stating the issue and requesting another card. A new one will be processed for you.
Report the incident to your branch’s CSU and when the card is retrieved yours will be sent to your branch. This happens when the PIN is entered wrongly up to three times or the card was reported missing and was hot-listed. The Cash and Teller team members go to the ATM machine periodically to get details of transactions and to physically check the amount of cash remaining in the machine. At such times, they pick cards retained by the machine and send to the E-payment department. E-payment operations staff receive these cards, record the receipt and sends them to the appropriate branches through their dispatch men. If used on another bank’s ATM, acquiring bank sends the card to Zenith International Bank. If on a Zenith ATM, liaise with the branch with proof of identification.
Yes, you can tie additional accounts to your Debit Card. For fresh requests, there is provision on the Application Form for the main (default) account number to be documented. There is also the space provided on the same form for the other account numbers (that the customer has, with zenith bank and would like access to).If the customer has got his access codes for a particular account and would like to add another account to the facility, he /she is required to write a letter to that effect. The letter, which must be duly signed by him, must have the following details:
Full names Account numbers (both existing and new) Branch This letter should be submitted to CSU.
This may occur if the network of the bank that issued the card fails to connect or the switch that processes the card is having system downtime. You may ask the customer to use another bank”s card if available or try again later.
Do not release goods or offer services for such transaction; there may be an automatic reversal of such transaction. Furthermore, the cardholder should visit his bank to lodge the complaint and ask for the Dispense Error Form.
Yes you can be set up on the POS Transaction Viewer. Your Account Officer should request on your behalf by sending the following information to firstname.lastname@example.org for the setup. 1. Merchant”s Account number 2. Email address 3. Phone number
A wallet is an electronic product that makes use of mobile phone number as the wallet ID. It can hold monetary value and be used for day to day transactions. In the financial world, your wallet ID can be your phone number, email address etc.
A USSD PIN is a 4-Digit PIN that the new wallet owner will be prompted to input during the wallet creation. Note: A user can either use wallet PIN or USSD PIN (for customers already registered on USSD only).
The list of Zenith Bank’s Agents and their locations can be found on the Zenith Bank website(www.zenithbank.com). Next, go to “SME”, under Merchant Services, and click on Agent Banking or simply follow or copy and paste the link in your browser: “Zenith Bank Agents & Addresses”.
All customers can check account balances, view account statements, view and download transaction history for various accounts. In addition, individual account holders may transfer funds and make bills payments but corporate accounts cannot.
You need to fill a form. The internet banking application form can be downloaded from our website: www.zenithbank.com. It is also available at all our branches. You fill the internet banking form and submit to CSU of the branch.
Customer visits www.zenithbank.com, then hovers over Internet Banking login menu for drop down options, and selects “Personal”. Thereafter enter your login details (as provided by the branch) and proceed from there.
For first time log in, customers must use the account number and password provided in their ‘Internet Banking login activation letter’. The password must then be changed to one known by only the customer. The customer can choose to create their 4-digit PIN required for transaction authorization immediately after first log in or subsequently by clicking ‘Settings’ on the menu, and ‘Create online banking PIN’.
There are no charges, except for online fund transfer. Zenith to Zenith transfers incur no charges, Local Money Transfer (LMT) transfer fee is ₦210. A transfer from a Zenith account to other banks will incur NEFT or Interswitch charges depending on the switching platform used to make the transfer.
You will need to complete a Corporate Internet Banking Application Form. The form is available for download online or at all Zenith Bank branches. Kindly complete the application form and submit to your account officer or a customer service officer at any Zenith Bank branch.Corporate I-Bank can be deployed in 24 – 48 hours.
With Corporate Internet Banking, different officers in the organization involved in the payment approval process are given specific roles on the Corporate Internet Banking platform. Whatever functions they needed to do manually can now be done online on the Corporate I-Bank platform.
All you need is a personal computer or any other device with an Internet connection and your login details. Supported browsers include Internet Explorer, Mozilla Firefox, Google Chrome, Safari, Opera etc
Go to www.zenithbank.com, select ‘Corporate’ on the Internet Banking drop down at the top of the page and click ‘Login’.
What is a Username? Your Username is made up of your first and last name and is issued to you by the Bank. It is a mandatory requirement for login.
Where can I get my Username? It is contained in the Activation Letter printed for you when you requested Corporate I-Bank. If you have forgotten your Username and cannot find the Activation Letter, you may contact your company account officer or the branch where you opened your account.
What is a PIN? A PIN is a unique 4 -6 digit number created by you when you login to Corporate Internet Banking for the first time. How do I create a PIN? As a first time user who does not have a PIN, click on ‘New User?’ and create your unique 4-digit PIN. My PIN was reset, how can I login? Click on the ‘New User?’ link and enter your Username in the ‘Username’ field. Enter a unique 4 digit number in the ‘Create PIN’ field, re-enter the same number in the ‘Confirm PIN’ field, and enter the 6-digit number displayed on your token in the ‘Token code’ field. What is Token Code? Token code is the random 6-digit number displayed when you press the button on your hardware token. Where can I get a Hardware token? Your hardware token is issued to you by the bank when you register for Corporate Internet Banking. Please contact your Account Officer or Zenith Direct or walk into the nearest Zenith Bank branch to request a token.
I lost my token/my token is damaged Kindly report the issue to your Account Officer. Fill an online Indemnity Form and request a new token. I get an error message ‘Invalid token logon’ when I try to login. What does this mean? It means your token has been locked. You should send an email toHYPERLINK “mailto:email@example.com” firstname.lastname@example.org orHYPERLINK “mailto:email@example.com” firstname.lastname@example.org with details of your Username, Account Number and token Serial Number (this is the number at the back of your hardware token). Kindly send the email from the email address you registered for Corporate Internet Banking with. Alternatively, you may call +234-1-2787000, 0700ZENITHBANK to speak with our Customer Care Specialists.
I get an error message ‘Token is locked’ when I try to Login You should send an email toHYPERLINK “mailto:email@example.com” firstname.lastname@example.org orHYPERLINK “mailto:email@example.com” firstname.lastname@example.org with details of your Username, Account Number and token Serial number (this is the number at the back of your hardware token). Kindly send the email from the email address you registered for Corporate Internet Banking with. Alternatively, you may call +234-1-2787000, 0700ZENITHBANK to speak with our Customer Care Specialists.
You should send an email email@example.com@zenithbank.comwith details of your Username, Account Number and token Serial Number (this is the number on the back of your hardware token). Kindly send the email from the email address you registered for Corporate Internet Banking with. Alternatively, you may call +234-1-2787000, 0700ZENITHBANK to speak with our Customer Care Specialists.
What if I forget my Username? If you are the only registered Corporate Internet Banking user in the company, you should call +234-1-2787000, 0700ZENITHBANK to speak with our Customer Care Specialists. Kindly have details of your Account Number and token Serial number ready.
If you are not the only registered Corporate Internet Banking user in the company, you may contact your company account officer or the branch where your account was opened.
I get an error message ‘Token is locked’ when I try to login You should send an email firstname.lastname@example.org@zenithbank.comwith details of your Username, Account Number and token Serial number (this is the number at the back of your hardware token). Kindly send the email from the email address you registered for Corporate Internet Banking with. Alternatively, you may call +234-1-2787000, 0700ZENITHBANK to speak with our Customer Care Specialists.
What if I forget my Access Code? Access code is no longer required for login.
What if I forget my password? Password is no longer required for login.
Our GlobalPAY Support/Technical team will contact the merchant and merchant’s developer by providing the relevant Application Programming Interfaces (APIs) required for the integration (this is expected to be carried out on a demo environment), and after integration is fully completed, the merchant would be migrated to Live/Production environment.
Transaction fee for MasterCard & Visa (Local) is 1.5% of the transaction amount capped at ₦2,000.00, Interswitch Verve is also 1.5% capped at ₦2,000.00 while MasterCard and Visa (international) charge 3.5% of the transaction amount without cap.
Where there is no systemic failure, all local transactions are settled into merchant’s account one working day after transaction date and two working days after transaction date for foreign transactions. However, whenever there is a systemic failure, merchants are promptly advised of their settlement delay through their account/relationship officers.
For any settlement issue, kindly call ZenithDirect on 012787000 or Card Services on 01-2784000 or send a mail to email@example.com, & firstname.lastname@example.org, and your request will be promptly attended to.
For any chargeback issue, kindly call ZenithDirect on 012787000 or Card Services on 01-2784000 or send a mail to email@example.com, & firstname.lastname@example.org, and your request will be promptly attended to.
3D Secure allows cardholders authenticate themselves while making online payments. It allows 3 domains to work seamlessly together. Domain 1: The cardholders have the peace of mind that their cards are not used without their authorization. Domain 2: Merchants are protected from fraud and can provide the product and service without delay or extra costs. Domain 3: Banks see that the transaction has been authenticated and are more likely to approve the transaction, to the convenience of the cardholders. The implementation of 3D Secure by Visa is called Verified by Visa, and the implementation of 3D Secure by MasterCard is called Secure Code.
MasterCard SecureCode is a service to enhance your existing MasterCard account. A private code means added protection against unauthorized use of your card when you shop at participating online retailers.
Every time you pay online with your MasterCard, a box pops up from your card issuer asking you for your personal SecureCode, just like the bank does at the ATM. In seconds, your card issuer confirms it’s you and allows your purchase to be completed.
Once you’ve registered and created your own private SecureCode, you will be automatically prompted by your financial institution at checkout to provide your SecureCode each time you make a purchase with a participating online merchant. Your SecureCode is quickly confirmed by your financial institution and then your purchase is completed. Your SecureCode will never be shared with the merchant. It’s just like entering your PIN at an ATM.
When you correctly enter your SecureCode during a purchase at a participating online merchant, you confirm that you are the authorized cardholder and your purchase is then completed. If an incorrect SecureCode is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your SecureCode at a participating merchant.
You will be able to use any of your existing MasterCard credit or debit cards, as long as the cards are from a participating financial institution. If you’re not sure if your financial institution provides this service, please contact your bank.
Most participating merchants will display the MasterCard SecureCode logo on their site. However, even if you don’t see the SecureCode logo, the merchant may still be a participant and you will be prompted to provide your SecureCode.
There is no need to login or sign in. When you make a purchase at a participating merchant and enter your registered MasterCard payment details, you will automatically be prompted by your financial institution to enter your SecureCode. After reviewing the details of your purchase and confirming that your Personal Greeting is correct, simply type in your SecureCode to complete your purchase.
The Personal Greeting is a message that you create during sign-up. Each time you make an online purchase at a participating merchant, you will be prompted to enter your SecureCode. At this time, you’ll see your Personal Greeting and other purchase details. The Personal Greeting is your assurance that you are communicating with your financial institution. If the Personal Greeting displayed in the pop-up box is incorrect, you should not enter your SecureCode, but should instead contact Customer Service immediately by calling the phone number on the back of your enrolled MasterCard card, to report a possible fraud.
If you forget your SecureCode when making an online purchase, you will be supplied with your Secret Question. If you then supply the correct Answer, your purchase will be completed. Once your purchase is completed, you should visit the registration site, click on the “Forgot SecureCode” link and follow the subsequent instructions.
The online purchase process will not change except that now you will be prompted to provide your SecureCode during checkout. Your SecureCode will never be revealed to the merchant during the checkout process.
Visa offers comprehensive fraud protection, but Verified by Visa goes even a step further, adding an extra layer of security at the point where you enter credit card information online. The service helps prevent unauthorized online use before it happens.
Visa’s multiple layers of protection give you an extraordinary level of security, so you can feel confident whenever and wherever you use your card. Verified by Visa is only one part of our five-layer system to prevent, detect, and resolve security issues. Specifically designed to make online shopping experiences safer and more secure, Verified by Visa gives you extra control over your Internet transactions.
When you pay with your Visa card, the Verified by Visa service launches automatically at participating online stores. After you enter your Visa card number and submit your order, a Verified by Visa window will appear and your card issuer will display an authentication page.
All Zenith Bank customers need AlertZ. AlertZ gives you updated information on the following:
all withdrawals from accounts
all ATM withdrawals
all pos purchases
all internet banking transfers – to and from accounts; these could span through salary earners, traders, transporters with the need for shipping documents, BC notification – bills for collection, LC notification – letter of credit, form m notification (approval & scanning stage), RAR notification (risk assessment report) transaction notification – deposit & full (deposits & withdrawals), monthly statements notifications.
If you are an existing customer, apply at any of our branches. The customer service officer will give you a form to fill and submit to be set up .If you are not yet a customer, upon opening an account, indicate by ticking the AlertZ option in the account opening form.
mCASH is a solution designed to conveniently allow Zenith Bank Merchants to receive payments from their customers without physically handling cash. Customers simply dial *402* merchant code*amount# to make payments.
Scan to pay is an application that allows you make fast, simple and secure payments by scanning QR codes at merchants’ outlets using your smart phone. OR You can also dial the Merchant ID displayed at the merchant’s outlet using any GSM phone and enter a 4-digit pin to complete transaction.
A. Customers simply scan the QR code displayed at your outlet(s) with a smart mobile phone and enter a 4 digit pin to complete transaction. OR Customers can dial the unique Merchant ID displayed at your outlet(s) using any GSM phone and enter a 4 digit pin to complete transaction.