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mCASH

mCASH is a solution designed to conveniently allow Zenith Bank account holders pay for goods and services from their accounts without physically handling cash.

FAQs’ for Merchants

WHAT IS mCASH?

mCASH is a solution designed to conveniently allow Zenith Bank Merchants to receive payments from their customers without physically handling cash. Customers simply dial *402* merchant code*amount# to make payments.

WHO IS A MERCHANT?

A person who buys and sells commodities.

WHAT IS THE MERCHANT CODE?

It is a unique 8-digit number assigned to a merchant.

HOW DO I GET A MERCHANT CODE?

Kindly visit http://www.zenithbank.com/mcash for self-enrolment or you can walk into any Zenith Bank branch.

WHO IS THE mCASH SOLUTION FOR?

It is for all business owners (Small, Medium, Large scale businesses) who want to receive cash efficiently into their bank accounts.

WHAT IS THE REQUIREMENT FOR MY CUSTOMERS TO USE THE mCASH SOLUTION?

Your Customers must be registered on the USSD platform of their Bank (examples of USSD platforms include *966#, *402, *322#).

HOW WILL MY CUSTOMERS PAY WITH THE SOLUTION?

Customers simply dial `*402*merchant code*amount# using any GSM phone.

HOW WILL I RECEIVE VALUE FOR PAYMENT(S) MADE?

Value is received instantly.

HOW WILL I KNOW THAT A TRANSACTION IS SUCCESSFUL?

A transaction notification alert will be sent to you (merchant) and your customer (buyer).

HOW WILL DISPUTED TRANSACTIONS BE RESOLVED ON THIS PLATFORM?

The Merchant or Buyer should contact their respective Banks to report the disputed transaction.

WHAT ARE THE CHARGES?

Refer to the table below.

Transaction Band

New Merchant Fee

N0 – N5,000

NO CHARGE

N5,001 – N10,000

₦25

Above N10,000

₦50

HOW CAN I GET MORE INFORMATION ON MCASH?

Kindly visit http://www.zenithbank.com/mcash or contact our 24/7 interactive call center (Zenith direct) on 01-292-7000 to get more information.

FAQs’ for Customers

WHAT IS mCASH?

mCASH is a solution designed to conveniently allow Zenith Bank account holders pay for goods and services from their accounts without physically handling cash.

HOW DOES IT WORK?

Simply dial the mCASH merchant code displayed at your merchant’s store
*402*merchant code*amount# using any GSM phone.

DO I NEED TO REGISTER TO USE THE mCASH SOLUTION?

No, just dial the string (*402*merchant code*amount#) when making payments and
you will be prompted to create a 4 digit PIN.

HOW WILL I KNOW THAT A TRANSACTION IS SUCCESSFUL?

You will receive a notification on your registered phone number with your bank.

HOW WILL DISPUTED TRANSACTIONS BE RESOLVED ON THIS PLATFORM?

Kindly contact our 24/7 interactive call center - Zenith direct on 01-292-7000.

WHAT ARE THE CHARGES?

You will be charged N20 for all transactions.

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