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Protect Yourself Online

Security
Credit and Debit Card Security
Card Security
   • Sign the signature stripe on the back of your credit card as soon as you receive it.
   • Never let anyone else use your card.
   • Keep your card in a safe place.
   • Don't let your card bend or get scratched.
   • Keep your card away from magnetized objects and phones.
   • Get your card back anytime you use it.
   • Keep your card transaction(s) and ATM receipts to check against your statement.
   • Read correspondences from your bank before discarding as they may contain important card
      account information and not just marketing material.

Online Transactions

   • Make sure the online shop is reputable. Get more information if unsure.
   • Check if the online shop has a Return and Refunds policy.
   • Use a secure browser connection when entering card details.
   • Check that the site URL begins with "https” or look for a locked padlock or unbroken key
      symbol at the bottom right of your browser window.
   • Don't make your password/CVV easily identifiable and don't disclose it to anyone.
   • Print out a copy of the transaction record for any online purchase you make .

Fraud Prevention/ Detection

   • Check your account balance regularly.
   • Call us immediately on +234 1 278 7000, +234 1 292 7000 if you suspect fraudulent transactions.
   • Keep your card in a safe place where no one else has access to it.
   • Keep your card in sight at all times to ensure no one copies your card details (to avoid
      skimming/cloning)
   • Never send your Credit Card number by email
   • The Bank will never ask you to update your cards details online or via email.
   • Report any request to do so immediately to the Bank.

Phone Transactions

   • Don't give your card details when you have initiated a call to a company you are not are familiar
      with.
   • Keep your card in sight at all times to ensure no one copies your card details.

Pin Protection

   • Memorise your PIN, don't ever write it down.
   • Never tell anyone else your PIN.
   • Don't choose a PIN that is easily associated with you e.g. your birth date.
   • Don't let anyone see your PIN when using ATMs or POS.
   • Change your PIN periodically, and if you think it may have been compromised, change it
      immediately.
   • Use a different PIN for different cards.

NOTE
If your card is stolen or lost or your PIN is compromised, Please notify us immediately.

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E-mail:
zenithdirect@zenithbank.com
Telephone: 234-1-2787000, 2927000, 4647000, 0700ZENITHBANK
 
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