Telephone/Mobile Banking

With Telephone/Mobile Banking from Zenith bank, you can use your land phone or mobile phone to access account balance information, pay your bills, and transfer funds.

Telephone

Banking

Mobile

Banking

Telephone Banking

Get started with telephone banking today by downloading the form and agreement. Filled forms should be sent to your account officer or any of our branches. For more information, call 234-1-2784000 .

Zenith Telelink

Our name for telephone banking, is a cost saving means of making your banking transactions very easy. It offers the best technology to monitor your accounts effectively through a touch-tone telephone.

You can access your accounts at any time irrespective of where you are:

At work or home
During the day or night
bullet Weekdays or weekends

Benefits

bullet It is convenient

bullet You can check your account balance

bullet You can download account statements via fax

bullet It is free, there is no cost involved!

Steps involved in setting up Telelink

	Dial any of our Telelink numbers which are: 234-01- 4618336-9, 2703218- 20 or 2703222
	Wait and listen to the voice prompts. If you are a new user, you will be asked to create your passcode, if you are not, you will be prompted to choose an option to check either your savings or current account balance.
	Follow the voice instructions all through and you will figure that banking has never been so easy!.
	Please ensure that you press option 9 to exit before dropping your handset.

For further enquiries on any of our ebusiness services please contact:

E-Payment Unit
Information Technology Department
Zenith Bank Plc
Plot 84 Ajose Adeogun Street
Victoria Island, Lagos.

Telephone: 234-01- 2784000 (IT HelpDesk)

E-mail: ebusiness@zenithbank.com

Mobile Banking

Getting started with mobile banking is as easy as As easy as ABC! For new users, please download the form and agreement . Filled forms should be sent to your account officer or to any of our branches. For more information, call 234-1-2784000

Do you know that you can carry out your account transactions by just punching the keys on your Mobile GSM phones?

Zenith MobileLink, our name for mobile banking, allows a Zenith customer to carry out transactions on his account via a GSM handset. It is based on SMS (Short Message Service) technology, thus making it convenient and universally accessible.

Benefits

	Helps you manage your finances conveniently
	Access to your account at anytime from anywhere
	Real-time access to your account and uncleared balances
	Access to your last five transactions
	Saves you cost and no computer is required
	Makes it easy for you to pay utility bills
	Effect transfers between accounts

These are the new messaging format for MobileLink

With the Telelink pin number, you can set up your mobilelink service. Click on the links below:

	To check account balance
	View last five (5) transactions
	View your last five (5) uncleared items
	Cheque status enquiry
	To change your PIN

To Check Account Balance

	Navigate to the SMS area in your GSM phone and Type " BALCAPIN" - for Current Account or "BALSAPIN" - for Savings Account
	Press Ok/Send
	You are prompted to put in the phone number of the recipient
	Enter 08028359001
	Press the Ok/Send key to send the message
If you have more than one current or savings accounts, then use CA1, CA2, e.t.c. or SA1, SA2, e.t.c. Where CA = Current Account SA = Savings Account PIN = Personal Identification Number BAL = Balance NOTE: YOU CAN USE SPACE IN PLACE OF "*"

To view your last five transactions

	Navigate to the SMS area in your GSM phone and Type: STMCAPIN Or STMSAPIN
	Press Ok/Send
	You are prompted to put in the phone number of the recipient
	Enter 08028359001 OR 08034114111
	Press the Ok/Send key to send the message
If you have more than one current or savings accounts, then use CA1, CA2, e.t.c. or SA1, SA2, e.t.c. Where CA = Current Account SA = Savings Account PIN = Personal Identification Number STM = Mini Statement NOTE: YOU CAN USE SPACE IN PLACE OF "*"

To view your last five uncleared items

	Navigate to the SMS area in your GSM phone and Type " UNCCAPIN" or " UNCSAPIN"
	Press Ok/Send
	You are prompted to put in the phone number of the recipient
	Enter 08028359001OR 08034114111
	Press the Ok/Send key to send the message
If you have more than one current or savings accounts, then use CA1, CA2, e.t.c. or SA1, SA2, e.t.c. Where CA = Current Account SA = Savings Account PIN = Personal Identification Number UNC = Uncollected Funds NOTE: YOU CAN USE SPACE IN PLACE OF "*"

Cheque status enquiry

	Navigate to the SMS area in your GSM phone and Type "CKSCAChequeNumberPIN" or "CKSSAChequeNumberPIN"
	Press Ok/Send
	You are prompted to put in the phone number of the recipient
	Enter 08028359001 OR 08034114111
	Press the Ok/Send key to send the message
If you have more than one current or savings accounts, then use CA1, CA2, e.t.c. or SA1, SA2, e.t.c. Where CA = Current Account SA = Savings Account PIN = Personal Identification Number CKS = Cheque Status. NOTE: YOU CAN USE SPACE IN PLACE OF "*"

To change your PIN

	Navigate to the SMS area in your GSM phone and Type "PINCNew PINConfirm New PIN*Old PIN"
	Press Ok/Send
	You are prompted to put in the phone number of the recipient
	Enter 08028359001 OR 08034114111
	Press the Ok/Send key to send the message
If you have more than one current or savings accounts, then use CA1, CA2, e.t.c. or SA1, SA2, e.t.c. Where PINC= Change PIN New PIN=The new PIN you want to change to Confirm New PIN=A confirmation of the New PIN Old PIN=The Old PIN you wish to change NOTE: YOU CAN USE SPACE IN PLACE OF "*"

For further enquiries on any of our ebusiness services please contact:

E-Business Unit
Information Technology Department
Zenith Bank Plc
Plot 84 Ajose Adeogun Street
Victoria Island, Lagos.

E-mail: ebusiness@zenithbank.com
Telephone: 234-01- 2784000(IT HelpDesk)