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Retail Banking
Product & Services - Retail Banking
 
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Retail Banking

 

Zenith Bank's Retail Banking unit offers the following services:

 

Customer Services 

The Customer Services Unit (CSU) is directly responsible for liaising with potential and existing customers for the purpose of account opening, general enquiries and other related functions. The Unit focuses on excellent customer service orientation which is evidenced in continuing pro-activeness and responsiveness to the customers' needs. It is our belief that only organizations that provide outstanding customer service would excel in the 21st Century.

The exigencies of better service as defined by the customer directs the activities of the Unit. The drive for customer satisfaction which is one of the entrenched values of Zenith also prompt rendering unparallel personalized service in a timely and efficient manner. 

 

Products & Services of Customer Service Unit


Account Opening:

The accounts opened by the customer services unit are:

  • bulletCurrent Account (View requirements for all current accounts)

  • bulletSavings Account (Print form on the download page)

  • The requirements for a savings account form include:
    [1] Identification of signatories (Driver’s License or International Passport) 
    [2] Two clear passport size photographs. 

 

Account related functions

Account related functions like account closure, account reactivation, account transfer, cheque book issuance, reference letter etc. Customers' requests are treated with utmost urgency at the Customer Services Unit e.g. stop payment orders, cheque confirmation and complaints in respect of missing cheque books. 


Monthly statement/Activity reports

Customers can pick up their monthly statements from the customer service desk on the first working day of the next month. All other statements are dispatched by the unit. Also, activity report on their accounts can be picked up at any time during the month on request.

 

General Enquiries

The current status of your account can be checked from this unit. Enquiries on the other services rendered by Zenith Bank are attended to at the Customer Service Unit and the customer will be directed appropriately. Prevailing market rates (Interest Rates) can be obtained from the Customer Service Unit Desk. 


For further enquiries please contact us on:
Tel: 234-1-2783100, 2783078, 2783076, 2783074, 2783080
Email: customerservice@zenithbank.com

 
 
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