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Customer Services - Phishing
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Q. What is an email scam?
A. Criminals are soliciting clients of financial institutions by email in an effort to illegally obtain personal information. The email and website addresses given may appear almost identical to those of legitimate financial institutions. In an attempt to trick you into supplying sensitive personal data, they will claim that there is a problem with an account and will provide a link to a site that may look authentic. You will be asked to input personal information such as Bank Account Numbers, Usernames, Passwords and Customer Access Codes. This fraudulent practice is often called "Phishing" or "Spoofing."

If you receive an email that appears to be from Zenith Bank Plc and fits this criteria, contact us immediately

Telephone: +234-1-2784000, 2788000
Office Address: Plot 84 Ajose Adeogun Street, Victoria, Island, Lagos, Nigeria

IMPORTANT: If you receive an email from an individual or a company requesting personal information or financial assistance, do not provide it or click on a link - even if it looks like a legitimate request.

Below is a sample of a Phishing e-mail:


From: Zenith Bank Plc []
Sent: Monday, May 9, 2005 6:50 PM
To: Jonah, Chuks;
Subject: Internet Banking Issue

Dear Zenith Bank valued customer,
Due to concerns, for the safety and integrity of the online banking community we have issued this warning message.

It has come to our attention that your account information needs to be updated due to inactive customers, fraud and spoof reports. If you could please take 5-10 minutes out of your online experience and renew your records you will not run into any future problems with the online service. However, failure to update your records may result in your account suspension.
This notification expires on May 13, 2005.

Once you have updated your account records your internet banking service will not be interrupted and will continue as normal.
Please follow the link below and renew your account information.

Zenith Bank Plc

Q. How can I protect myself?


Do not share your Online banking Customer Access Code, Username and Password or any other login information, with anyone.


Do not store this information on your computer.
If you write your Customer Access Code/Password down, keep them in a safe place where they will not be easily found by others.
arrow If you receive an email and are not sure if it is legitimate, go directly to our website ( and login from there; do not click on the link provided in the email.
arrow Do not be intimidated by an email that suggests dire consequences if you do not provide the information immediately.

For further enquiries, please send mail to or call e-business department on 234-1-2784000, 2788000.


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