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Customer Services
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Help Center
Customer Services - Help Center
Customer Services

Help Center


Welcome to the Zenith bank Online HelpCenter. Here you can contact a Zenith Bank representative by e-mail or telephone for help about your account or online services.

Please choose an option below, or you can review our Frequently Asked Questions (FAQ's).


Lost Internet banking details

For lost or forgotten pass code, access code, username and password, call 234-1-2787000, 2927000, 4647000, 0700ZENITHBANK.

Lost or stolen bank cards

If you think your bank cards have been lost or stolen, it's important that you contact us immediately.
You can reach us using one of the following numbers:
For lost or stolen EazyCard, call 234-1-2782273, 1740
For lost or stolen VPay Card, call 234-1-2782273, 1740
For lost or stolen MasterCard Credit Card, call 234-1-2782273, 1740
For lost or stolen Websurfer Card, call 234-1-2782273, 1740

Damaged bank cards

If your bank card is damaged or destroyed, please contact us through the following numbers: 234-1-278-2273, 1740



Faulty ATM

To report a faulty ATM (Automated teller machine), contact us using one of the following numbers:
Call 234-1-278-ATMS(2867)

Seized Card

If your card has been seized by an ATM, please call 234-1-278(ATMS)2867.


bulletAvoid opening suspicious e-mails - if an e-mail seems suspicious or you cannot confirm the source of an e-mail, rather delete it.

bulletOnly provide your credit card details to reputable companies.

bulletDo not make your passwords too personal - rather create passwords that have letters and numbers that cannot be attributed to you.

bulletNever provide your accesscode or password/PIN to anyone, never write them down or share them, not even with a bank official.

bulletNever provide your online ID or password/PIN to any site that you do not recognise and fully trust.

bulletTo ensure that you are using a secure shopping site, look for the lock and key and security certificates online. This icon is not a guarantee of a secure site, but might provide you some assurance. Don't trust a site just because it claims to be secure

bullet If you go directly to the site, check for indicators that the pages are secure, such as a padlock symbol at the bottom of the page and a URL that begins with "https" instead of "http".

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