| Card Security |
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Sign the signature stripe on the back of your credit card as soon as |
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you receive it. |
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Never let anyone else use your card. |
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Keep your card in a safe place |
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Don't let your card bend or get scratched |
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Keep your card away from magnetized objects and phones |
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Get your card back anytime you use it. |
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Keep your card transaction(s) and ATM receipts for check against your |
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statement. |
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Read correspondences from your bank before discarding as it may |
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contain important card account information and not just marketing material. |
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| Online Transactions |
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Make sure the online shop is reputable-get more information if |
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unsure |
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Check if the online shop has a return and refunds policy |
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Use a secure browser connection when entering card details |
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Check for a locked padlock or unbroken key symbol at the bottom right |
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of your browser window or that the site URL starts with "https" |
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Don't make your password/CVV easily identifiable and don't disclose it |
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to anyone. |
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Print out a copy of the transaction record for any online purchase you |
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make |
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| Fraud Prevention/ Detection |
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Check your account balance regularly. |
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Call us immediately on +234 1 278 1740, +234 1 278 2273 if you |
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suspect fraudulent transactions |
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Keep your card in a place where you are aware of. |
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Keep your card in sight at all times to ensure no-one copies your card |
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details (to avoid skimming/cloning) |
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Never send your Credit Card number by email |
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The Bank will never ask you to update you cards details online or via |
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email. |
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Report any request to do so immediately to the Bank |
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| Phone Transactions |
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Don't give your card details when you have initiated a call to a company you are not are familiar with. |
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Keep your card in sight at all times to ensure no-one copies your card |
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details |
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| Pin Protection |
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Memorise your PIN, don't ever write it down |
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Never tell anyone else your PIN |
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Don't choose a PIN that is easily associated with you e.g. your birth |
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date |
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Don't let anyone see your PIN when using ATMs or POS. |
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Change your PIN periodically, and if you think it may have been |
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compromised, change it immediately |
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Use a different PIN for different card |
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| NOTE |
| If your card is stolen or lost or your PIN is disclosed as well, Please notify us immediately. |
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