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Vision |
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| To become the leading Nigerian, technology-driven, global financial institution, providing distinctively unique range of financial services. |
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Zenith Bank
Zenith Bank Plc, a leader in financial services, with headquarters in Nigeria, and subsidiaries in the United Kingdom, Ghana, Sierra Leone, Gambia, and South Africa (Representative Office), offers premium solutions to its teeming customers. We have been growing our customers' businesses and wealth in the last 20 years and this has since positioned Zenith Bank as a financial institution of choice. Our business is built on our core principle of working in our customers' best interest. Over the years, the Zenith brand has become synonymous with the deployment of state-of-the-art technologies in banking. We define service standards in our environment as we are in business to always deliver exceptional services to our ever expanding clientele.
Incorporated as Zenith International Bank Limited on 30 May 1990 and Headquartered in Lagos Nigeria as a private limited liability company, the Bank was licensed to carry on the business of banking in June 1990. The Bank's name was changed to Zenith Bank Plc on 20 May 2004 to reflect its status as a public limited liability company. The Bank's shares were listed on the Nigerian Stock Exchange (NSE) on 21 October 2004 following a highly successful Initial Public Offering (IPO). Nigerian institutions and individuals numbering over a million currently own the shares of the bank.
The Bank's main service delivery channels in Nigeria are its business offices which as at 2011 had risen to about 330 branches and over 125 cash offices. These are located in prime business and commercial centres in all states of the federation and the Federal Capital Territory (FCT), Abuja. Within the first decade of operation, the Bank made its mark in profitability and all other performance indices, and has maintained this prime position till date.
From being just another bank in Nigeria, Zenith Bank Plc has grown organically to become a financial services institution of choice with presence in Africa and the United Kingdom. This is as a result of our strategic resolve to burst' the limits of the Nigerian banking industry, and the strength of our brand. The impressive performance of the Zenith Bank brand in all our locations and offices within and outside Nigeria is an eloquent testimony of the bank's passionate commitment to global best practices and consistent quality service delivery.
Zenith Bank is a leader in financial solutions in most spectra of banking and we cater for the banking needs of our customers in the public and private sectors.
Zenith Bank's core businesses include:
* Corporate and Investment Banking
* Commercial and Consumer Banking
* Personal and Private Banking
* Trade Services and Foreign Exchange
* Treasury and Cash Management Services
* Other Non-Bank Financial Services mainly through subsidiaries
The Bank will continue to offer specialised financial services such as Pension Management but would discontinue services in Insurance, Capital Market dealings, Trusteeship, Registrar, Mortgage and financial advisory services in line with its decision to adopt the commercial banking license with international authorisation.
The Zenith Culture is and always will be exceptional service delivery that surpasses customer expectations. This we do with the highest ethical standards and global best practices that have endeared us to our customers who trust us to always work in their best interest.
Our emphasis on employing the best has attracted one of the most professional, intelligent, and highly motivated workforce in the industry that discharge their duties with utmost integrity and professionalism.
We place unwavering emphasis on our core business strategy anchored on People, Technology and Service.
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People
At Zenith Bank, our people are our most valuable asset. We attract, motivate, and retain a highly talented pool of people from diverse backgrounds and skills who work synergistically to offer premium services to our customers. We have built an inclusive work environment where everyone is valued and can succeed based on merit. |
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Technology
Technology is at the core of the business strategy of Zenith Bank. We deploy global best innovative technology infrastructure which enables us meet the dynamic needs of our customers on time. Our investments in the best technologies have put us at the forefront of technology in our environment - a position we are determined to maintain. |
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Service
For us at Zenith Bank, "the customer is the reason we are in business"; and this is not a mere mantra. Exceptional service delivery is our flagship and we define service standards in our business environment. Our dedicated professional workforce utilise our state of the art technologies to deliver exceptional services that are tailor-made to suit the specific and dynamic needs of our customers. |
The Bank's customer base comprises mainly corporate entities many of which are subsidiaries of multinational corporations, and large indigenous companies. Our lending strategy stresses rational procedures and transparency. As a result of this approach, the Bank's credit portfolio has about the best asset quality in the Nigerian banking industry. The Bank's non-performing loans to total loans ratio has always been less than industry average since inception and through the thick of the global financial crises in 2008/2009.
The Bank's customer base which is well in excess of 1.6 million accounts cut across the following sectors:
* Oil and Gas
* Power and Infrastructure
* ICT and Telecommunications
* Real Estate, Building and Construction
* Transport, Shipping and Aviation
* Commodities and General Commerce
* Entertainment
From inception, Zenith Bank clearly set out to define service standards in the banking industry through its service quality, drive for a unique customer experience, and the calibre of its customer base. Today, the Bank is associated with the following attributes in the Nigerian banking industry:
* Innovation
* Excellent Financial Performance
* Stable and dedicated management team
* Highly skilled personnel
* Leadership in the use of Information and Communication Technology
* Strategic distribution channels
* Good Asset Quality
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The overall vision of the Bank has been "to build the Zenith Brand into a reputable international financial institution recognized for innovation, superior performance while creating premium value for all stakeholders". The strategic objective of Zenith Bank includes the continuous improvement of its capacity to meet the customer's increasing and dynamic banking needs as well as sustain high quality growth in a volatile business environment through: |
* Continuous investment in branch network expansion and thus bringing quality banking services closer to our teaming existing and potential customers
* Continuous investment and deployment of up to date and state of the art technology
* Continuous employment of the best people available and motivating them
* Continuous investment in training and re-training of our personnel
* Maintaining and reinforcing our core customer service delivery charterm
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Information about Zenith Bank is organised below. |
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Our History 
